Patient Experience (Honors 3810) Jim Agutter & Jonathan Hickerson: Home

"....even the most innovative organization quickly becomes a "giant hairball"--a tangled, impenetrable mass of rules, traditions, and systems, all based on what worked in the past--that exercises an inexorable pull into mediocrity. Gordon McKenzie worked at Hallmark Cards for thirty years, many of which he spent inspiring his colleagues to slip the bonds of Corporate Normalcy and rise to orbit--to a mode of dreaming, daring and doing above and beyond the rubber-stamp confines of the administrative mind-set. In his deeply funny book, exuberantly illustrated in full color, he shares the story of his own professional evolution, together with lessons on awakening and fostering creative genius...."

"Does the world make you sick? If the distractions and distortions around you, the jarring colors and sounds, could shake up the healing chemistry of your mind, might your surroundings also have the power to heal you? This is the question Esther Sternberg explores in Healing Spaces, a look at the marvelously rich nexus of mind and body, perception and place. Sternberg immerses us in the discoveries that have revealed a complicated working relationship between the senses, the emotions, and the immune system. First among these is the story of the researcher who, in the 1980s, found that hospital patients with a view of nature healed faster than those without. How could a pleasant view speed healing? The author pursues this question through a series of places and situations that explore the neurobiology of the senses.The book shows how a Disney theme park or a Frank Gehry concert hall, a labyrinth or a garden can trigger or reduce stress, induce anxiety or instill peace. ... The health of the environment is closely linked to personal health. The discoveries this book describes point to possibilities for designing hospitals, communities, and neighborhoods that promote healing and health for all."

Tim Brown has written the definitive book on design thinking. ... Change by Design is for dreamers and doers, for corporate executives and NGO leaders, students, and those interested in the art of innovation. Brown combines methodologies for design thinking with a flair for storytelling that will challenge you to see the world differently, listen more carefully, and collaborate more productively. Jacqueline Novogratz, founder, Acumen Fund, and author of The Blue Sweater

Rudolf Arnheim is Professor Emeritus of the Psychology of Art at Harvard University. For many years he was a member of the Psychology Faculty at Sarah Lawrence College, and he spent his last ten academic years at the University of Michigan in Ann Arbor. Professor Arnheim died in 2007.

"The concept of designerly ways of knowing emerged in the late 1970s in association with the development of new approaches in design education. Professor Nigel Cross first clearly articulated this concept in a paper called Designerly Ways of Knowing which was published in the journal Design Studies in 1982. ...There are chapters covering the following topics: the nature and nurture of design ability; creative cognition in design; the natural intelligence of design; design discipline versus design science; and, expertise in design." Ken Friedman, Professor and Dean of the Faculty of Design, Swinburne University of Technology, Melbourne.

"IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation."

The future belongs to a different kind of person with a different kind of mind: artists, inventors, storytellers-creative and holistic "right-brain" thinkers whose abilities mark the fault line between who gets ahead and who doesn't.... [This book] outlines the six fundamentally human abilities that are absolute essentials for professional success and personal fulfillment--and reveals how to master them."

Arguably, no other contemporary issue has stirred so passionate debate as health care reform. In this collection of 21 essays, women from around the country advance this discussion by recounting their individual efforts to access and receive quality health care within the formidable structure of the U.S. health care system. Their many voices speak with clarity, poignancy, and humor about situations familiar to all who have entered a health care setting on behalf of themselves or their loved ones. These penetrating stories cover a spectrum of health care conditions, but they unify around themes of strong self-advocacy and personal empowerment. The book is an enlightening read bot only for health acre consumers, but also for health care students, professionals, and for health policymakers.

"Navigating the tumultuous waters of cancer treatment and decision making is difficult for all patients. It is also difficult for doctors and other medical personnel. This books deals with a variety of emotion-related and ethics issues that form much of the basis of the world of cancer related medicine: the responsibilities of the physician relative to truth, full disclosure, patient autonomy, death and dying, physician assisted suicide, and suicide in general among cancer patients.  These and many other matters are discussed using real stories from the author’s extensive personal career in working with cancer patients and their families.  This is not a book on treating cancer, but instead is a work that seeks to stimulate a dialog about these issues as well as the spiritual aspects of hope and other factors relating to the plight of cancer patients and their families. Written for health care professionals and cancer victims and their families alike, the core of the book centers around questions of medical ethics, doctor-patient relationships, decision making during cancer treatment (from medical and patient points of view). Given the emotional commitment and energy level required to work with cancer patients in a moral and ethical manner, medical students and residents will ask themselves: do I really want to be a cancer physician?  Can I handle the ups and downs of treating people who may (or may not) be destined to fight and lose the battle against this strong nemesis? How will I answer the tough questions regarding medical approaches to cancer? How will I respond to patients who indicate a desire to commit suicide or request my help in doing so? What can I tell families whose loved one is choosing treatments that will not help and will deteriorate his quality of life? Basing his responses on the Oath of Hippocrates, the author illustrates how adaptable this oath actually is when considering the secular society in which we function.  The Cancer Experience instructs doctors, medical students, and health care workers involved in cancer care on the proper role of medicine, the role of the doctor, and the opportunities for connecting with patients as they help them make decisions regarding treatment and end of life issues. It helps patients understand the issues facing doctors as they assist them, care for them, and try to maintain both close personal relationships but enough emotional and professional distance in order to protect themselves from the stress and strain when medicine fails and patients must face the hardest choices. Here the author promotes a return to traditional medical values that promote closer doctor-patient relationships in an effort to promote trust, civility, and partnership."

"Davenport and Brook Manville share 12 stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability to develop a model for leaders to follow." Chapter 4 is titled "Partners HealthCare System How Should We Treat This Patient?"

"The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcareexplains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma...."

"Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital." "The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes. You will learn what strategies they put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were...."--BOOK JACKET.

"In the spirit of Oliver Sacks' "Awakenings" and the TV series "House," this memoir from the Medical Director of Bellevue Hospital uses the plights of 12 diverse patients--from dignitaries at the nearby U.N. to supermax prisoners from Riker's Island to illegal immigrants, and Wall Street tycoons--to illustrate larger societal issues."