Zotero: Trouble-
shooting

Known Translator Issues

See the list of known Zotero translator issues.  These are databases that have some conflicts with Zotero.

Troubleshooting Tips and Tricks

  • Getting an error when you try to install the Microsoft Word plugin?  Check which version of Firefox you're using!  If you're using an outdated version of Firefox, you'll get an incompatibility error.  Installing a newer version of Firefox should fix this issue.
  • Check out some of the video tutorials available on Zotero's website for additional tips and tricks.

Troubleshooting using EndNote

The Marriott Library provides access to EndNote Basic to all students, staff, and faculty.  Because EndNote and Zotero use the same file format, RIS, you can work around some database issues using EndNote.  You can import files into EndNote and then transfer the files from EndNote to Zotero.

It is important to note that you can transfer citation information between EndNote and Zotero, but not PDFs or other attachments.

EndNote to Zotero

To export your EndNote library for use in Zotero, click "File" and then "Export." Set the output style to "RefMan (RIS) Export" and save it as a text file.

In Zotero, click the button that looks like a gear and choose "Import." Just double-click the file you exported from EndNote. The new references will be added to a collection named "Imported" followed by the date and time.

Zotero to EndNote

To save your Zotero library for importing into EndNote, click the Zotero button that looks like a gear and choose "Export Library." Choose RIS as the file type and pick a filename.

In EndNote, click "File" and then "Import." Click the "Choose File" button and select the file you just exported from Zotero. Set Import Option to "Reference Manager (RIS)" and click Import.

Troubleshooting with EBSCOhost

Getting an error when you try to import a citation from an EBSCOhost database (e.g. Academic Search Premier)?  There's a workaround that may help. 

1). Once you find an article that you're interested in, click on the Export button. Export in EBSCOhost

2) Click on the Direct Export in RIS Format button and then Save.Export in RIS Format

3) This should bring up the a box asking if want to import this item into Zotero. Click OK, and your citation should import directly into Zotero.

Import into Zotero


This method works with other databases that export in RIS format, too.  Give it a try!

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