"Have you done any research on this before?"
"Yeah, a little bit."
"Great, can you tell me what you've done?"
"I searched for mining and plant life in the database, but that gave me a lot of irrelevant stuff."
"How about we try searching in a subject database? This way, the results will be relevant."
"That sounds great. How do I do that?"
"I'll be happy to walk you through it! Let me try a few searches first, and we'll get started."
"So I found a lot of great stuff! Let's go through it together ... "
Before you begin searching for sources or guide them through that process, ask what the patron has already tried, then construct a competent strategy based on that.
- Explain search strategy to a patron and offer pointers, detailed search paths, and names of resources to find the answer so patron can answer similar questions on their own when appropriate
- Try search BEFORE leading patron through search
- Offer multiple strategies
- Recognize when to make a referral
- Making a referral does not mean you have failed the patron. In fact, it means you are showing more resources to that patron and fostering a relationship between them and a subject specialist
- Ask the patron if you've fully answered their question, and ask if additional information is needed
- Offer to accompany patron in the search for more items
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- Last Updated: Oct 8, 2020 11:56 AM
- URL: https://campusguides.lib.utah.edu/referenceinterview
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