eBook User Guide: Need Help?

If you are having trouble with our ebook collections, we are here to help. Before you contact us, please be sure you have read this guide carefully and thoroughly - many of the most common questions we receive about ebooks or access problems are addressed here. If you have read the guide and checked the Troubleshooting page but still need answers please contact us at mlib-collection_development@lists.utah.edu or Mary Ann James by her contact information listed on this "How-to Guide".

For problems accessing or using ebooks, database problems, questions or suggestions about this guide, and general inquiries, you can send an email to members of the Scholarly Resources team or the guide author by using the links in the boxes on the right side of this page (the guide author is also listed on and can be emailed from every page of the guide).

For help with computer problems on the library's computers, you can locate a help desk and someone will be able to help you in person.

To suggest a purchase for any item (including ebooks) you cannot find in our catalog, use the Suggest A Purchase Form.